Field Service Management Header Image

Field Service Management

Manage your workforce in the office and the field

Field service management software

Increase the efficiency of your mobile workforce and improve customer service with simPRO’s field service management software.

Efficiently managing a team of field-based engineers is one of the most operationally complex tasks. It involves many variables from scheduling to dispatching jobs, ensuring you get the right people to the right place on time with the right tools and materials. Getting it wrong can lead to miscommunications, delays, incorrect or incomplete information and unhappy customers.

Automating these processes can enhance productivity, increase job profitability, empower staff, and improve customer satisfaction.

Field service management software
In the field

In the field

Keep field staff better connected with the Connect mobile app

Say goodbye to paperwork and spreadsheets! Field engineers can receive jobs, update the time and materials used, take photos and capture test results from their mobile devices. The information is then automatically updated in real time for processing by the office.

Using the Connect app on a mobile device, engineers can get a clear view of their scheduled work each day without needing to drop by or call the office. If their schedule changes they’ll receive a notification and office staff can also send through instant messages.

Engineers performing domestic work can email invoices to customers before they even leave site – and with simPRO Payments, card payments can be taken instantly with a mobile device.

Empower staff to deliver first-class service to customers. Give them visibility of essential job information including location, contact information and their history with your business without having to contact the office.

In the office

Field and office staff can share real-time job information

Manual data entry and duplicated tasks are a thing of the past with simPRO. Office staff can be more efficient and have better visibility of jobs so they can provide better service.

Tell at a glance who’s busy, when and where. Prevent double-booking with alerts for overlapping schedules. If plans change, a drag and drop is all it takes to swap schedules between employees.

With simPRO you can view and assign materials to easily restock vans from the warehouse. Ordering new materials has never been easier - import your supplier catalogues, compare prices and then order stock.

simPRO’s office solutions help you create automated reports for profit and loss, work in progress and debt collection giving you a clearer picture of where your money is going.

In the office

“If we didn’t have the software system we’ve got, we wouldn’t be as efficient, we wouldn’t be as quick and we wouldn’t be as organised.”

Ian Lucas, from Kaluca Plumbing, Heating & Electrical

Full story

simTRAC

simTRAC

Live track your fleet to minimise costs and improve efficiencies

simTRAC fleet management software monitors the exact location of your fleet in real time. Real-time fleet visibility enables you to reduce costs, schedule smarter and enhance driver safety.

Log in from any device with an internet connection to see the location of your vehicles at any time.

Report on everything from on-site and travel time through to vehicle speeds. Create reports to suit your specific needs, and schedule your reports to be delivered to your inbox daily, weekly, fortnightly or monthly to ensure you’re up to date on the activity of your field engineers.

Manage your drivers' details and their assigned vehicles. Driver ID tags allow you to keep a full history on the driver of each vehicle which can be updated quickly by office employees.

eForms

Paper forms are not needed when field engineers use the eForms app

With the simPRO eForms mobile app, paper forms are no more. Your field engineers can access and complete every form they’ll need from their tablet device simply and quickly.

Completed forms can then be submitted electronically to the eForms portal, where they are stored securely in the cloud for easy access, any time. It’s industry compliance made simple.

eForms can be used standalone or integrated with simPRO Enterprise.

eForms