As 2017 draws to a close, it’s an opportunity to reflect on the highlights from the last 12 months. In simPRO we’ve seen considerable changes in our business this year as we continue to focus on making simPRO the go-to job management software for the industry.The biggest change for our customers during 2017 has been the investment in our software. Since we received the £24 million venture capital funding in October 2016, we’ve grown our development team and product squads, all of them dedicated to enhancing our software and providing innovative solutions to add value for our customers. With our fortnightly releases rolled out in 2017 we are able to continue to deliver regular updates which include delivering enhancements voted on via our customer ideas portal. We’ve also produced a comprehensive video library and help guide to continue to provide ongoing education and assistance. Our helpguide covers a variety of topics ranging from how to create a quote, to generating a recurring invoice to support users. This year the UK team has grown to a whopping 44 staff members. This includes growing our Customer Success and local Support teams, both teams work closely with our customers to improve their experience and ensure they’re fully supported throughout their journey.
"I’ve loved seeing the Customer Success team grow over the last year, meaning we can offer better support to our ever growing base of simPRO users"Our training and implementation team has been very busy during 2017. Not only have we increased the size of the team, but they have also delivered over 6,000 hours worth of training to our valued customers. Training can include onboarding new customers and offering support to existing customers with additional training requirements.
Wayne Barelds, Head of Customer Success
"2017 has been a busy one for our Implementation Consultants who have been up and down the country delivering exceptional training to our clients"In November this year, Mat Wray was appointed as the UK Partner Manager. Mat is now the primary point of contact for our Partners regarding any questions, training and new business opportunities. He will also be working with new Partners ensuring they have the essential knowledge required to recommend simPRO to their clients. Next year we anticipate many more exciting changes. We will continue to support industry events including the Field Service Management Expo in June, trade shows across the country and run our own events. You can keep an eye on where we’ll be on our website events page.
Samantha Goodman, Implementation Team Leader