We’ve all heard about the simPRO journey, which is all about streamlining your business processes so you can get time for a life outside the business. To achieve the simPRO journey as a business owner, one of the first steps is to set up your business processes in a way that ensures consistent and quality customer service at every single interaction.
The Journey is as much about the people as it is about their businesses. The business leaders we follow may be owners, general managers or even solo consultants.
Alistair Green is a leader who took one company to great heights; now it’s time for his next big challenge.
Paul Christie, our original Journey-goer joined the simPRO sales team in the United States back in May – but that didn’t mean he had to leave his electrical business in Australia behind.
This is part one of a three-part series that follows Tom from Allfire and his Fire Safety business journey.
Allfire is a twenty-year-old business. Tom Simmonds, Manager Director, bought the business from his father seven years ago. He later implemented simPRO and begun growing the business to where it is today with 22 staff.
Dalton Electrical is a company steeped in history – in fact, they’ve just recently celebrated a massive 50 years in business. At their recent celebration, Managing Director Bruce Dalton, along with his father Dave, shared fond memories of the Dalton Electrical history.
We’ve all been there, done that, and – unfortunately – it’s likely most of us will do it again.
What is it, you ask? Well…
It’s why you almost ruined your newly installed washing machine (remove the transit bolts, people! Or was that just me...). It’s why you still don’t know how to use all of the settings on your camera (which is no longer new). It’s why it’s making a noise when it’s not supposed to. Or, it’s why it’s not making a noise when it’s supposed to...
While simPRO’s focus has always been on the success of our clients, we’ve just recently reached a position where we can expand our teams to have members solely focussed on following and guiding our clients’ journeys with simPRO.
So, in my new role as Customer Success Adviser for the UK, it’s up to me to ensure that our clients can get the most out of simPRO and achieve their business objectives, whether they’ve just made the decision to implement the software into their business, or they’ve been using it for years.
I thought there’s no better way to explain what it is that I do in this role than to talk you through my typical day! So here goes...
As a small business owner, could getting too embroiled in the day-to-day work of your business harm its overall development?
Often, your time is spent working in the business and not on the business.