Did you know that only 20% of people are willing to answer calls? Or that most business emails have an open rate of around 20%?
SMS is, as recently as 2018, still the most preferred method of communication between a business and its customers - it's quick, easy and personable.
In today's world, data sits at the core of most business-critical processes. Therefore, it's vital that the data used to drive these processes are both accurately inputted and efficiently utilised.
Managing a large level of preventative maintenance work can be difficult to achieve without proper planning and oversight.
For businesses looking to handle high-volumes of asset-driven jobs with a range of service levels, simPRO's Maintenance Planner may just be the solution they've been searching for.
The recent addition of the Service module to simPRO Mobile cements its position as our best app ever for field service management.
Take a look at how the latest features can enhance job visibility, maximise efficiency, streamline mobile workflows and enable offline work.
The hardest part of buying a car isn’t deciding whether or not you should buy a car, it’s about choosing the best vehicle to meet your needs and keep you happy for a long period of time.
If you’re starting to feel the heat from rising temperatures and frantic clients, chances are you’re an HVAC business in the midst of busy season. This time of year is great for sales and new jobs, but it can also bring added stress as technicians are needed to work longer hours, and the workforce is often limited.
Mobile solutions play an important role in the way trade contracting services are performed today - but how do they impact customer satisfaction?
Smartphones, tablets and mobile solutions changed how engineers can send, receive and capture information when operating in the field. Hardware, software and applications have enabled even more workflows to be completed with a hand-held device.
In a world where we are constantly generating large volumes of new information, the question of data security is becoming an increasingly popular topic.
Businesses today are questioning the safety of their confidential information as it is transferred between so many connected devices. As a result, data security has become a significant point of discussion between those producing new technologies and those buying them. What should your business do to ensure your data is secure?
Have you heard the news? simPRO has rolled out a new Microsoft Outlook 365 calendar sync.
There are many good reasons for your team to use Outlook calendars alongside simPRO scheduling - it is a fantastic all-in-one tool for business communication! But spreading appointments over two calendars does cause some challenges.
So let’s have a look at why the new Outlook 365 Calendar sync is a great option for every field service business.