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Winning more business and improving customer experiences

Rupa Datta   20 December, 2018

If you’re not up to date on the story so far, make sure to take a look at my latest post highlighting the pitfalls of missing valuable opportunities here.

And so the boiler replacement experience continues…

Nothing is more expensive than a missed opportunity

Rupa Datta   20 November, 2018

Since I joined simPRO 12 months ago, I’ve been working with trade businesses with a view to help them improve their business operations with software. So when I recently needed to call on the services of a plumber to fix my boiler at home, I was disappointed that the service I received didn’t meet the standard I expected.